Hello! My name is Carmelle Rodriguez and I'm the CEO of Poolsmith Technologies. I'm a wife and mom of two in a working class family. My father, Gary Criswell, founded Poolsmith. He created Organic pH with everyday people in mind (including the safety of his grandchildren).
My mission is to spread the word about the safety and convenience of Organic pH. If you own a pool, you likely know that you have several options when it comes to your sanitizer - salt chlorine generators, chlorine tablets, copper systems, etc. But there are really no options for managing pH, besides hydrochloric (or muriatic) acid - until Organic pH! Why don't you know about it? Simply put, to-date, pool builders and service technicians have been reluctant to think outside the box. We are not.
You can read all about how my dad invented the system and why he did it, here on our website. The intent of this letter is to let you know we are real people with the same issues every pool owner encounters.
We are not a large corporation and we are not new. We have been selling our system since 2005. We are family-owned and operated without a large advertising and marketing budget so we rely on our website and word-of-mouth advertising only. This is why you may not have heard of us and we understand that may cause hesitation on your part. However, we have never had a system returned, even with our money-back guarantee, and we are happy to provide references from our customers - that's how transparent we are!
I receive emails from consumers all the time saying things like, "it is rare to receive such service these days" and "I've certainly never dealt with someone so positively responsive!" We give absolutely everyone that same level of service, whether they purchase a system or just need some help figuring out the best solution for them.
From my family to yours, we wish you the best.