Our Promise to You
We want you to be happy with your purchase. To ease your anxiety, we proudly offer a 3-year warranty on all defective system components and a 6-month money-back promise.
It is our sincerest wish to help you learn how to use CO2 successfully because we want you to become a "champion" of our process and our system. If you allow us to help you, we will happily guarantee your satisfaction.
Here is our promise to you. If our system does not perform satisfactorily, simply return the complete and undamaged system to us within 6 months from the date you received the system, and we will refund the purchase price of the controller. Our standard guarantee excludes the purchase of cylinders or additional charges like taxes, shipping and handling, and installation; however we reserve the right to work with customers on a case-by-case basis.
People have asked why we offer a money-back guarantee. There are 3 reasons:
We are confident you will be very happy with the purchase because we have never had a customer request a refund.
Despite our successes, we understand there is a risk that our process may not meet the expectations of all of our customers. We do not believe those rare situations are the fault of either party. We are willing to share the risk.
We understand your purchase is largely a leap of faith. We don't want you to regret it.
We sincerely believe you will quickly recognize and appreciate the safety and simplicity of this natural swimming pool pH control process. Truly, it's better.